Last Updated: April 2, 2024
Thank you for choosing Cloud Consult Workspace, operated by MOR B.V., for your Nextcloud subscription needs. We strive to provide the best service possible, but we understand that there may be occasions where a refund is necessary. Please read our refunds policy carefully to understand your rights and obligations regarding refunds.
Refund Process
- Initiating a Refund: To request a refund, please contact our customer support team at info@mor-online.nl within 30 days of your subscription purchase. In your email, please provide your order details and the reason for your refund request.
- Review and Approval: We will review your refund request and notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7-10 business days.
- Refund Confirmation: Once the refund has been processed, you will receive a confirmation email notifying you of the refund amount and the expected timeline for the funds to appear in your account.
Refund Conditions
- Eligibility: Refunds are only available for new subscriptions purchased directly through our website. Subscriptions purchased through third-party vendors are subject to their respective refund policies.
- 30-Day Guarantee: Our refunds policy includes a 30-day money-back guarantee. If you are not satisfied with our service within the first 30 days of your subscription, you may be eligible for a full refund.
- Usage Restrictions: Refunds will not be issued if you have used the subscription extensively or have violated our terms of service.
- Cancellation Fee: A cancellation fee may apply to refunds processed after the 30-day guarantee period. The amount of the fee will be determined based on the duration of your subscription and any applicable terms outlined in your subscription plan.
Contact Us
If you have any questions or concerns about our refunds policy, please contact our customer support team at:
MOR B.V. PO Box 268, 2400 AG, Alphen aan den Rijn, The Netherlands Email: info@mor-online.nl
End of Refunds Policy
By purchasing a subscription from Cloud Consult Workspace, you agree to abide by the terms and conditions outlined in this refunds policy. If you do not agree to these terms, please refrain from using our services.